Terms of Service

1. Who these terms are with

These terms are between you and Hayden Clive Mitchell trading as Interlink AI, ABN 60 460 171 068, registered for GST in Victoria, Australia. In these terms, “we”, “us” and “our” mean Interlink AI, and “you” means the person or organisation using the website, the platform or our services.

2. Acceptance

By using interlinkai.io, submitting an enquiry, or signing in to the Interlink AI platform, you agree to these terms. If you are agreeing on behalf of an organisation, you confirm you have authority to bind it.

If you have signed a proposal, statement of work, or services agreement with us, that document controls where it conflicts with these terms. These terms fill the gaps.

3. Using this website

This website is provided for information about our services. Content on it, including described capabilities, results and figures, is general in nature and does not form an offer or a guarantee of any outcome for your business.

Submitting the contact form does not create a client relationship. We engage on work only once scope and fees are agreed in writing.

Metrics shown on this site describe results across our own ventures and client work. They are historical, they are not a forecast, and your results will differ.

4. Platform accounts

Access to the Interlink AI platform is invite only. We create accounts for our own team, for client staff, and for scoped client logins. There is no public self-service sign-up.

• Accounts are personal. Do not share credentials or let another person use your login.
• Keep your sign-in method secure and tell us promptly if you think an account has been compromised.
• Your account is scoped by role. Do not attempt to access ventures, records or settings outside your scope.
• We may add, change or remove platform features. Where a change materially reduces functionality you rely on, we will tell you before it takes effect where practical.

5. Acceptable use

You must not:

• Break any law, or use our systems to help someone else break one
• Probe, scan, load-test or attempt to bypass authentication, rate limits or access controls without our written permission
• Upload malware, or content you do not have the rights to upload
• Send messages through our systems to people who have not consented, or in breach of the Spam Act 2003 (Cth) or the Do Not Call Register Act 2006 (Cth)
• Scrape, resell or redistribute the platform or its data without our written permission
• Use our systems to generate content that is unlawful, deceptive, or that impersonates a real person without their consent

6. Services, quotes and scope

We design, build and operate AI systems, automations, CRM configuration and websites. Every engagement is defined by an agreed scope. Anything outside that scope is a new piece of work and is quoted separately.

Timelines we give are estimates based on the information available at the time. Delays caused by access we are waiting on, third party approvals, or changes you request will move the dates.

Where we operate a system for you on an ongoing basis, either party may end that arrangement with reasonable written notice unless a separate agreement sets a term.

7. Fees, invoicing and GST

• Fees are as quoted. Unless stated otherwise, amounts are in Australian dollars and include GST where GST applies.
• Invoices are payable by the due date on the invoice. We may pause work or suspend access on materially overdue accounts, after notice.
• Third party costs that we pass through, such as ad spend, domains, hosting or model usage, are yours and are billed at cost unless agreed otherwise.
• Recurring fees continue until cancelled in line with the agreed notice period. Cancelling stops future charges, it does not refund a period already served.

8. Intellectual property

Ours stays ours. The Interlink AI platform, our underlying code, templates, workflows, methods and brand remain our property. Nothing in an engagement transfers ownership of them.

Yours stays yours. Your brand, content, data and materials you provide remain your property.

What you get. On full payment, you receive a non-exclusive, perpetual licence to use the specific deliverables we built for you for your own business purposes. Where a deliverable is hosted on our platform, your right to use it runs while your account is active.

We may describe the work at a high level as a case study or reference unless you tell us in writing not to.

9. Your data and confidentiality

We treat your business information as confidential and only disclose it as set out in our Privacy Policy or as required by law.

Where we hold personal information on your behalf, you are responsible for having a lawful basis to collect it and for your own privacy obligations to the people it concerns. We act on your instructions in relation to that data.

You can request an export of your data at any time while your account is active. After an engagement ends we retain records for as long as our legal and accounting obligations require, then destroy or de-identify them.

We do not use your data to train foundational AI models, and we do not use one client's data for another client's benefit.

10. AI-generated output

Parts of our systems produce content using AI models. AI output can be wrong, out of date, or unsuitable for a given purpose, and it is not professional advice.

• You are responsible for reviewing AI-generated content before you publish, send or act on it.
• Where a workflow includes an approval step, that step is yours to complete. We build the approval gate, we do not replace your judgment.
• AI-generated imagery and video must not be used to impersonate a real person, or in a way that misleads about endorsement or affiliation.

11. Third party services

Our systems connect to third party services, including hosting, databases, payment, messaging, advertising and AI providers. Those services are governed by their own terms, and their availability, pricing and policies are outside our control.

If a third party changes or withdraws a capability, we will tell you and work with you on an alternative, but we are not liable for their acts or omissions.

12. Availability and support

We aim for high availability but do not promise uninterrupted service. Planned maintenance, third party outages and emergency fixes can interrupt access. Unless a separate agreement sets service levels, no uptime guarantee applies.

Support is provided by email during Australian business hours. Response targets, where agreed, are set out in your engagement documents.

13. Warranties and consumer guarantees

We warrant that we will perform our services with due care and skill.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where our liability for breach of a consumer guarantee can be limited, our liability is limited, at our option, to resupplying the services or paying the cost of having them resupplied.

Apart from that, and to the extent permitted by law, our services are provided as is and we exclude all other warranties, whether express or implied.

14. Liability

To the extent permitted by law, neither party is liable for indirect or consequential loss, loss of profits, loss of revenue, loss of anticipated savings, loss of goodwill, or loss or corruption of data, however caused.

To the extent permitted by law, our total aggregate liability arising out of or in connection with the services is limited to the total fees you paid us in the twelve months before the event giving rise to the claim.

These limits do not apply to liability that cannot be limited by law, including under the Australian Consumer Law, or to fraud.

15. Suspension and termination

We may suspend or terminate access immediately if you breach these terms, if your account is being used in a way that risks our systems or another client, or if required by law. Where the issue can be fixed, we will tell you and give you a reasonable chance to fix it first.

On termination, your right to use the platform ends. We will make a reasonable export of your data available for 30 days, after which it may be deleted in line with our retention practice.

16. Changes to these terms

We may update these terms as our services or the law change. The current version is always available at interlinkai.io/terms, with the version number and date at the top. Material changes will be notified to active clients by email before they take effect.

17. Governing law

These terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria and the courts able to hear appeals from them.

18. Contact

Questions about these terms: hayden@interlinkai.io.